Privacy Policy of LuxWell
At LuxWell, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. By using the LuxWell website and services, you agree to the terms outlined in this policy. We encourage you to read this document carefully to understand our practices regarding your information.
Information We Collect
We collect various types of information to provide and improve our services to you. This includes both personal and non-personal data.
Personal Data
- Contact Information: Your name, email address, phone number, and shipping address when you make a purchase or create an account.
- Account Information: Username, password, and other registration details.
- Payment Information: We do not directly store credit card details. All payment transactions are processed through secure third-party payment gateways. We only receive confirmation of successful payments.
- Communication Data: Information you provide when you contact us for support, inquiries, or feedback.
- Demographic Information: Age, gender, and preferences, which you may voluntarily provide.
Non-Personal Data
- Usage Data: Information about how you interact with our website, such as pages visited, time spent on pages, links clicked, and search queries.
- Technical Data: IP address, browser type and version, operating system, device type, and other technical identifiers.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic. For more details, please refer to our Cookie Policy.
How We Use Your Information
Your information is used for various purposes to provide you with a seamless and personalized experience.
- To Provide Services: Process your orders, manage your account, and deliver the products you purchase.
- Improve Our Website and Services: Analyze usage patterns, troubleshoot issues, and enhance website functionality and user experience.
- Personalize Your Experience: Tailor product recommendations, content, and offers based on your preferences and browsing history.
- Communication: Send you order confirmations, shipping updates, customer service responses, and marketing communications (if you have opted in).
- Security and Fraud Prevention: Protect our website and users from fraudulent activities and unauthorized access.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We do not sell your personal data to third parties. We may share your information with trusted third parties only under specific circumstances and with appropriate safeguards.
Third-Party Service Providers
We engage third-party companies and individuals to facilitate our services, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Payment Processors: For secure handling of transactions.
- Shipping Companies: To deliver your orders.
- Analytics Providers: To help us understand website usage (e.g., Google Analytics).
- Marketing and Advertising Partners: To manage and deliver targeted advertisements (only with your consent).
Legal Requirements and Business Transfers
- Legal Obligations: We may disclose your personal data when required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
Data Security
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
- Encryption: We use SSL (Secure Socket Layer) technology to encrypt all sensitive information transmitted over the internet.
- Access Control: Access to your personal data is restricted to authorized personnel only, who are bound by confidentiality obligations.
- Regular Security Audits: We regularly review our security practices and update them as necessary.
- Data Minimization: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal data. These rights may include:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please do not hesitate to contact us:
Company Name: LuxWell
Address: Mlynské Nivy 5, 821 09 Bratislava, Slovakia
Phone: +421 902 222 222
Email: [email protected]
Business Hours: Mon-Fri: 9:00-18:00, Sat: 10:00-16:00
This Privacy Policy was last updated on October 26, 2023.